Refund policy
Effective Date: September 2, 2026
Thank you for shopping at vireluneli.shop. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
30-Day Free Returns & Exchanges
We offer 30 days of free returns and exchanges from the date your order is delivered.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition.
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The item must be returned in its original packaging whenever possible.
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Proof of purchase or your order number is required.
Items That Cannot Be Returned
The following items are not eligible for return unless they arrive damaged or defective:
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Gift cards.
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Clearance or final-sale items.
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Personalized or customized products.
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Products damaged through misuse or improper handling.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please include:
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Your order number.
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Photos of the item.
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Photos of the package if applicable.
We will provide a replacement or a full refund at no additional cost.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
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Refunds are issued to your original payment method.
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Processing typically takes 5–10 business days depending on your payment provider.
Exchanges
We provide free exchanges for eligible products within 30 days of delivery.
Return Shipping Cost
Return shipping is free for eligible returns and exchanges.
We will provide return instructions after your request is approved.
Late or Missing Refunds
If you have not received your refund after 10 business days:
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Check your bank account.
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Contact your credit card provider.
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Contact your bank.
If you still need assistance, please contact us.
Contact Us
Customer Support Email: kyrieaurelio1721@outlook.com
We aim to respond within 24–48 business hours.